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Having been in the auto repair business in Dubai for five years, the most troublesome thing is purchasing brake pads for rare car models. Last month, a customer drove a rare old Land Rover Defender to replace the brake pads. Local dealers all said they were out of stock, and I almost gave up this business – until I came across an article on this website.
That article “Guide to Purchasing Brake Pads for Rare Car Models in the Middle East” mentioned that they can connect with original parts channels and also provided contact information. With a try – and – see attitude, I added the customer service via Telegram (of course, you can also reach them by email and WeChat, which is very convenient), and unexpectedly, I received a reply within 10 minutes. The first sentence the other party said was: “What is the year of your car model and your specific needs? We need to confirm the brake system parameters.” This professional attitude instantly gave me confidence.
I sent the VIN code of the customer’s car, and the customer service quickly replied: “This is a 2012 Defender 110. The original brake pads are made of semi – metallic material. Considering the high – temperature environment in the Middle East, we recommend upgrading to a ceramic formula, which has more stable braking effect and less dust.” Then, they also sent two comparison charts, clearly showing the high – temperature resistance test data of the two materials.
What moved me most was the patience in communication. I was worried that upgrading the material would affect the braking feel. The customer service specially sent a video of a real – car test on a desert road and explained: “The friction coefficient of the ceramic pads is the same as that of the original ones, but the thermal decay performance is better. Since your customer often drives long distances, this upgrade is very necessary.” They even took the initiative to remind: “If there is any discomfort after installation, we support free return and exchange within 30 days, and we will bear the round – trip freight.”
After confirming the order, the customer service updated the logistics information every day. It only took 9 days from placing the order to receiving the goods, and a Arabic installation guide was included in the package. After the customer replaced the new brake pads, he specially drove a long distance from Dubai to Abu Dhabi and came back to tell me: “The brakes are more stable than before, and there is no abnormal noise in high – temperature weather.“
Now, I have not only recommended this website to my peers, but also replaced the brake pads of the regular models in my store with theirs. In fact, for us buyers in the Middle East, price is secondary, and reliable communication and the ability to accurately meet needs are the most critical – after all, no one is willing to waste time and money on mismatched parts.
If you are also troubled by brake pads for special car models, you might as well read their articles and try to contact them. Maybe your next “repeat customer” will start from here.
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